Telehealth Update from BCBS and BCN

Blue Cross Blue Shield Michigan and Blue Care Network are using new codes for online visits starting in January 2020.

Category: Billing, telehealth

Title: Using new codes for online visits starting in January 2020

On December 31, 2019, procedure code *98969 and *99444 will no longer be payable for an online visit.

Starting on January 1, 2020, physicians must submit their claims using one of the new patient-initiated, digital communication codes: *99421, *99422, or *99423. For services provided by a non physician, use the codes *98970, *98971, or *98972.

*CPT codes, descriptions and two-digit numeric modifiers only are copyright 2018 American Medical Association.

All rights reserved.


  1. Any idea what bcbs pays for 98970, 71,72?

    • Please contact your BCBS and BCN Representative for this information. Thanks!


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